Trade Terms & Conditions
Please read all terms and conditions.
Quotes and proposals
- Proposals are valid for 30 days.
- All product specifications must be confirmed before ordering.
- Changes to products, layout or installation requirements will be priced as variations.
Payment terms
- A 50% deposit is required on acceptance of the quotation.
- The remaining 50% is due once all fixtures and goods have arrived in our store.
- A detailed payment schedule will be attached to the final quotation.
Scope of work
- Covers supply and/or installation of fixtures, fittings and joinery for the whole home, including bathrooms, kitchens, laundries, sculleries, mudrooms, garages and other areas. This includes vanities, cabinetry, benchtops, basins, sinks, toilets, baths, showers, tapware, mirrors, heated towel rails and accessories.
Exclusions
- Waterproofing, tiling, painting, plumbing and electrical certification, building work, and removal of existing fixtures, unless specified.
- Silicone sealing of fixtures, final painting and waterproofing repairs are by others.
Installation and site requirements
- The installation area must be clear and ready for installation, and watertight where applicable.
- First-fix plumbing, gas and electrical work must be completed before our arrival.
- Site power must be available during installation.
- Final connections are by others. Final plumbing connections (waste, water, traps, mixers, toilets, baths, showers) must be completed by a certified plumber, and final electrical connections (LED mirrors, heated towel rails, demisters, fans) by a certified electrician, unless otherwise specified.
- Extractor connection and flue run are by the builder.
- Return visits for any reason due to site hold-ups during installation are charged at $250.00 + GST per visit, per person.
Storage
- Once goods arrive and installation is scheduled, we can store items for 5 days only. After that, storage fees of $100.00 + GST per week apply.
Warranty
- Manufacturer warranties apply to all supplied products.
- Installation warranty is 12 months from completion.
Contract works insurance
- We highly recommend contacting your insurance provider to have contract works insurance added to your policy for the period of the works.
Marketing
- Kakapo reserves the right to use photos and plans from your project for marketing purposes, signage and social media to promote Kakapo.